Refund & Return Policy
REFUND & RETURN POLICY
Last Updated: August 17, 2026
We want customers to have a clear understanding of our return and refund procedures.
Eligible OREVYNA products may be submitted for return within 30 days after delivery, subject to the conditions below and applicable law.
1. 30-DAY RETURN WINDOW
To request a return, you must contact us within 30 days after the date your order was delivered.
Return requests should be sent to:
support@orevyna.com
Please do not send merchandise back before contacting us.
If your return request is approved, our customer support team will provide the applicable return instructions and return address.
The company business address listed at the bottom of this Policy is not automatically a merchandise return address.
2. STANDARD RETURN CONDITIONS
Unless a product is defective, damaged, incorrect, or applicable law provides otherwise, an item submitted for discretionary return should generally be:
• In the same condition in which it was received
• Unworn
• Unwashed
• Unaltered
• Free from stains
• Free from odors
• Free from makeup
• Free from deodorant marks
• Free from pet hair
• Free from signs of extended wear or use
• Returned with original tags where applicable
• Returned with original packaging where reasonably applicable
• Associated with a valid OREVYNA order
Where permitted by law, we may refuse a discretionary return that does not satisfy applicable return conditions.
3. BRAS, SHAPEWEAR, SWIMWEAR, AND INTIMATE APPAREL
Because OREVYNA sells bras, shapewear, swimwear, bikini sets, bodysuits, and other apparel worn close to the body, hygiene requirements may apply.
Where permitted by law, products intended for direct intimate contact may not qualify for discretionary return if they have been:
• Worn beyond what is reasonably necessary to assess fit
• Washed
• Soiled
• Stained
• Contaminated
• Altered
• Damaged after delivery
• Returned without an applicable hygiene seal or liner where one was originally provided
Bras and shapewear may generally qualify for return when they meet the standard return conditions.
For swimwear or other products supplied with a hygiene liner or hygiene seal, the liner or seal should remain attached and intact for a discretionary return where required.
These hygiene restrictions do not limit remedies available for products that arrive defective, damaged, incorrect, or otherwise legally non-conforming.
4. HOW TO REQUEST A RETURN
Contact:
support@orevyna.com
Please provide:
• Your order number
• The email address used for the order
• The product you wish to return
• The reason for the return
If a product arrived damaged, defective, incomplete, or incorrect, please also provide clear photographs where reasonably necessary to review the issue.
5. DO NOT RETURN PRODUCTS WITHOUT AUTHORIZATION
Please do not mail merchandise to any address without first receiving return instructions from customer support.
Do not send returns to the company business address at the bottom of this Policy unless our customer support team specifically instructs you to do so.
Unauthorized returns may cause delays and may prevent us from properly identifying your order.
6. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Please inspect your order after delivery.
If a product arrives:
• Damaged
• Defective
• Incomplete
• Different from the item ordered
contact:
support@orevyna.com
as soon as reasonably possible.
We may request photographs or other reasonable information to verify the issue.
After review, an appropriate resolution may include:
• Replacement
• Refund
• Return instructions
• Another remedy required by applicable law
7. RETURN SHIPPING COSTS
For ordinary discretionary returns, the customer is generally responsible for return shipping costs unless we expressly state otherwise or applicable law requires otherwise.
If we confirm that we sent the wrong product or that a product arrived damaged or defective, we will provide appropriate instructions regarding return shipping, replacement, or refund.
Original shipping charges, where paid, are generally not refundable for discretionary returns unless required by applicable law.
8. REFUND PROCESS
After an approved return is received, we may inspect the returned product to confirm that it meets applicable return conditions.
If the refund is approved, it will generally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time before funds appear in your account.
9. PARTIAL REFUNDS
Where permitted by law, a partial refund or refusal of a discretionary refund may apply if a returned product:
• Shows signs of use
• Was damaged after delivery
• Is missing components
• Is missing applicable tags or packaging
• Does not satisfy hygiene requirements
• Is materially different from the condition in which it was received
This section does not limit mandatory rights relating to defective or legally non-conforming goods.
10. EXCHANGES
If you would like a different size, color, or product, contact:
support@orevyna.com
Depending on product availability and fulfillment conditions, we may offer an exchange where available or ask you to return the eligible original product and place a new order.
We cannot guarantee that a requested size, color, or style will remain in stock.
11. SALE AND PROMOTIONAL ITEMS
Unless an item was clearly identified as Final Sale or otherwise non-returnable before purchase, sale and promotional products remain subject to this Refund & Return Policy.
For bundles, multi-item promotions, gifts-with-purchase, or similar offers, a refund amount may be adjusted where permitted by law if only part of the promotional order is returned.
12. NON-RETURNABLE ITEMS
Subject to applicable law, discretionary returns may be refused for products that:
• Were worn or used beyond reasonable inspection
• Were washed
• Were altered
• Were soiled or contaminated
• Were damaged after delivery
• No longer satisfy applicable hygiene requirements
• Are outside the 30-day return request period
• Cannot be matched to a valid OREVYNA order
• Were purchased from another seller or website
• Were clearly identified as Final Sale before purchase
Nothing in this Policy limits mandatory consumer rights that cannot legally be excluded.
13. ORDER CANCELLATIONS
If you wish to cancel an order, contact:
support@orevyna.com
as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins.
Cancellation cannot be guaranteed after an order enters processing, fulfillment, or shipment.
14. REFUNDS FOR CANCELED ORDERS
If we successfully cancel a paid order, an appropriate refund will generally be issued to the original payment method.
Payment providers may require additional time to reflect the refund.
15. CONSUMER RIGHTS
This Refund & Return Policy provides our general store procedures and does not limit mandatory consumer rights available under applicable law.
Where applicable law provides greater mandatory rights, those rights continue to apply.
16. CONTACT US
For return, refund, exchange, damaged-item, incorrect-item, or cancellation questions, contact:
support@orevyna.com
Please include your order number whenever possible.
COMPANY INFORMATION
Company: Shenzhen Xinkaida Network Technology Co., Ltd.
Email: support@orevyna.com
Phone: +86 17307173920
Address: Room 708, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China