Contact us

Last Updated: August 17, 2026

Thank you for visiting OREVYNA.

Our customer support team is available to assist with questions relating to products, sizing, orders, payments, shipping, tracking, returns, refunds, damaged or incorrect products, privacy, and other matters relating to purchases made through our website.

1. CUSTOMER SUPPORT

Email: support@orevyna.com

Phone: +86 17307173920

When contacting us about an existing order, please include your order number whenever possible so that we can locate your purchase and assist you more efficiently.

2. ORDER QUESTIONS

For questions relating to an existing order, please provide:

• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your question or issue

3. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you received a damaged, defective, incomplete, or incorrect product, please contact:

support@orevyna.com

Please include:

• Your order number
• Your full name
• A description of the issue
• Clear photographs showing the product and issue
• Photographs of the package or shipping label where relevant

We may request reasonable additional information to help us review the issue.

4. ORDER CHANGES AND CANCELLATIONS

If you need to request an order change or cancellation, please contact us as soon as possible at:

support@orevyna.com

We will make reasonable efforts to accommodate requests before fulfillment begins.

However, once an order has entered processing, fulfillment, or shipment, we may no longer be able to change or cancel it.

5. RETURNS AND REFUNDS

Please contact us before returning any merchandise.

Do not send merchandise directly to the company business address listed at the bottom of this page unless our customer support team specifically instructs you to do so.

If your return request is approved, we will provide the applicable return instructions and return address.

Return eligibility, product condition requirements, hygiene restrictions, return shipping costs, and refund procedures are explained in our Refund & Return Policy.

6. SHIPPING AND TRACKING

If you have a question regarding your shipment, please provide:

• Your order number
• Your tracking number, if available
• A description of the issue

Delivery times are estimates and may be affected by carrier operations, customs processing, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

7. PRIVACY REQUESTS

For questions concerning personal information or privacy rights, contact:

support@orevyna.com

Please use the subject line:

Privacy Request

Eligible privacy requests will be handled in accordance with applicable law and our Privacy Policy.

8. SECURITY NOTICE

OREVYNA will not ask you to send complete credit card numbers, CVV security codes, account passwords, or other sensitive authentication credentials through ordinary customer support email.

If you receive a suspicious message claiming to represent OREVYNA, please contact us directly using the contact information on this page.

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