FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
Last Updated: August 17, 2026
Welcome to OREVYNA.
Below are answers to common questions regarding our products, sizing, orders, shipping, tracking, returns, refunds, payments, privacy, and customer support.
1. PRODUCTS & SIZING
WHAT DOES OREVYNA SELL?
OREVYNA offers women's apparel including bras, shapewear, swimwear, bikini sets, bodysuits, and related products designed around everyday comfort, support, fit, and contemporary style.
Product availability, sizes, colors, features, and prices may change from time to time.
Please review the applicable product page for current information before purchasing.
HOW DO I CHOOSE THE RIGHT SIZE?
Please review the sizing information and measurements provided on the relevant product page before placing an order.
Because sizing may vary between products, we recommend using product measurements and product-specific sizing guidance rather than relying only on your usual clothing size.
Your preferred level of compression, support, and fit may also affect which size you prefer.
For sizing questions, contact:
support@orevyna.com
WILL THE PRODUCT FIT EXACTLY LIKE IT FITS THE MODEL?
Not necessarily.
Every person's body shape and measurements are different.
Fit and appearance may vary depending on:
• Body shape
• Measurements
• Selected size
• Fabric
• Product construction
• Level of compression
• Personal preference
Product photographs and models demonstrate the general design and appearance of a product and do not guarantee identical results for every customer.
WHAT DO SHAPING, COMPRESSION, SUPPORT, AND LIFT MEAN?
These terms describe intended design characteristics of certain garments.
Depending on the product, a garment may be constructed to provide:
• Compression
• Smoothing
• Support
• Coverage
• Lift
Individual experiences vary depending on body shape, measurements, size selection, garment construction, and personal expectations.
OREVYNA apparel is not sold as medical treatment or as a substitute for professional medical advice.
WILL PRODUCT COLORS LOOK EXACTLY THE SAME IN PERSON?
We make reasonable efforts to display product colors accurately.
However, minor differences may occur due to:
• Photography
• Lighting
• Screen settings
• Monitor calibration
• Manufacturing batches
2. ORDERS
HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY PLACED?
After successfully placing an order, you should receive an order confirmation using the contact information provided during checkout.
If you do not see the confirmation, please check your spam or junk folder.
If you are unsure whether your order was completed, contact:
support@orevyna.com
CAN I CHANGE MY ORDER AFTER PLACING IT?
If you need to request a change, contact:
support@orevyna.com
as soon as possible.
We will make reasonable efforts to assist before fulfillment begins.
Changes may no longer be possible after processing, fulfillment, or shipment begins.
CAN I CANCEL MY ORDER?
Contact:
support@orevyna.com
as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before fulfillment begins.
Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.
I ENTERED THE WRONG SHIPPING ADDRESS. WHAT SHOULD I DO?
Contact us immediately at:
support@orevyna.com
Please provide:
• Your order number
• Your full name
• The incorrect address
• The correct address
We will make reasonable efforts to update the address before fulfillment.
Address changes cannot be guaranteed after processing or shipment begins.
3. SHIPPING & DELIVERY
DO YOU OFFER FREE SHIPPING?
Yes.
Eligible orders with a merchandise subtotal of $49 USD or more qualify for free standard shipping where the offer is available.
Taxes, customs duties, gift cards, and certain non-merchandise charges may not count toward the threshold.
If a shipping fee applies, it will be displayed during checkout.
HOW LONG DOES ORDER PROCESSING TAKE?
Most orders are processed within approximately 3–7 business days after payment has been successfully confirmed.
Processing time is separate from shipping transit time.
Processing may occasionally take longer during:
• Public holidays
• Promotional periods
• High-volume periods
• Product availability issues
• Payment review
• Fraud review
• Unexpected operational disruptions
HOW LONG DOES SHIPPING TAKE?
After shipment, standard carrier transit generally takes approximately 7–15 business days.
Actual delivery time may vary depending on:
• Destination
• Carrier operations
• Customs processing
• Local delivery conditions
• Public holidays
• Weather
• Transportation disruptions
• Seasonal shipping volume
Processing time and shipping time are separate.
As a general estimate, many orders may require approximately 10–22 business days from purchase to delivery.
Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.
DO YOU SHIP INTERNATIONALLY?
OREVYNA ships to available destinations supported by our checkout system.
If checkout does not permit shipping to a particular address or country, delivery may not currently be available to that destination.
WILL I HAVE TO PAY CUSTOMS DUTIES OR IMPORT TAXES?
International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.
Unless these charges are expressly collected during checkout, the recipient may be responsible for applicable import-related charges where permitted by law.
HOW CAN I TRACK MY ORDER?
Where tracking is available, tracking information is normally provided after your order enters the shipping network.
Please allow reasonable time for carrier tracking systems to display the first update.
If you need assistance, contact:
support@orevyna.com
WHY HAS MY TRACKING INFORMATION NOT UPDATED?
Tracking information may not update immediately after a shipping label is created.
Updates may also be delayed during:
• International transit
• Customs processing
• Weekends
• Public holidays
• High-volume shipping periods
If tracking does not show meaningful progress for an unusually long period, contact us with your order number and tracking information.
MY TRACKING SAYS DELIVERED, BUT I CANNOT FIND MY PACKAGE. WHAT SHOULD I DO?
Please first check:
• Around the delivery location
• With household members
• With neighbors where appropriate
• With building reception or management
• With the local shipping carrier
If the parcel still cannot be located, contact:
support@orevyna.com
WHAT HAPPENS IF MY PACKAGE IS RETURNED TO THE SENDER?
A parcel may be returned because of:
• An incorrect address
• An incomplete address
• Failed delivery attempts
• Refusal of delivery
• An unclaimed package
• Unpaid customs charges
• Carrier restrictions
If tracking indicates that your parcel is being returned, contact us so we can review available options.
4. RETURNS & REFUNDS
DO YOU ACCEPT RETURNS?
Yes.
Eligible products may be submitted for return if you contact us within 30 days after delivery, subject to our Refund & Return Policy.
Please contact us before sending merchandise back.
HOW DO I REQUEST A RETURN?
Contact:
support@orevyna.com
Please provide:
• Your order number
• The email address used for your order
• The product you want to return
• The reason for your return request
For damaged, defective, incomplete, or incorrect products, please provide clear photographs where reasonably necessary.
WHERE SHOULD I SEND MY RETURN?
If your return request is approved, our customer support team will provide the appropriate return instructions and return address.
Do not automatically send merchandise to the company business address listed at the bottom of this page unless our customer support team specifically instructs you to do so.
CAN BRAS BE RETURNED?
Eligible bras may generally be returned if they satisfy the conditions in our Refund & Return Policy.
Unless a product is defective, damaged, incorrect, or applicable law provides otherwise, a discretionary return should generally be:
• Unworn
• Unwashed
• Unaltered
• Free from stains
• Free from odors
• Free from makeup
• Free from deodorant marks
• Returned with applicable original tags
CAN SHAPEWEAR BE RETURNED?
Eligible shapewear may generally be returned during the applicable 30-day return request period if it satisfies our product-condition and hygiene requirements.
Products that have been worn beyond reasonable fit inspection, washed, altered, stained, soiled, or otherwise used may not qualify for discretionary return where permitted by law.
CAN SWIMWEAR OR BIKINI SETS BE RETURNED?
Eligible swimwear may be returned subject to our Refund & Return Policy and applicable hygiene requirements.
Where a product is supplied with a hygiene liner or hygiene seal, the liner or seal should remain attached and intact for a discretionary return where required.
These restrictions do not limit remedies for products that arrive defective, damaged, incorrect, or otherwise legally non-conforming.
WHAT IF I RECEIVE THE WRONG ITEM?
Contact:
support@orevyna.com
Please provide your order number and clear photographs showing the product received.
After review, we will provide an appropriate resolution.
WHAT IF MY PRODUCT ARRIVES DAMAGED OR DEFECTIVE?
Contact:
support@orevyna.com
as soon as reasonably possible after delivery.
Please provide your order number and clear photographs showing the issue where reasonably necessary.
An appropriate resolution may include:
• Replacement
• Refund
• Return instructions
• Another remedy required by applicable law
WHO PAYS FOR RETURN SHIPPING?
For ordinary discretionary returns, customers are generally responsible for return shipping costs unless we expressly state otherwise or applicable law requires otherwise.
If we confirm that an incorrect, damaged, or defective product was received, we will provide appropriate instructions regarding return shipping, replacement, or refund.
HOW WILL I RECEIVE MY REFUND?
Approved refunds are generally issued to the original payment method used for the purchase.
After we issue the refund, your bank, credit card issuer, PayPal, or other payment provider may require additional processing time.
ARE SALE OR DISCOUNTED PRODUCTS RETURNABLE?
Unless a product was clearly identified as Final Sale or otherwise non-returnable before purchase, discounted and promotional products remain subject to our Refund & Return Policy.
CAN I EXCHANGE A PRODUCT FOR ANOTHER SIZE OR COLOR?
Contact:
support@orevyna.com
Depending on availability, we may offer an exchange where available or ask you to return the eligible original product and place a new order.
We cannot guarantee that another size, color, or style will remain available.
5. PAYMENTS & SECURITY
WHAT PAYMENT METHODS DO YOU ACCEPT?
Available payment methods are displayed during checkout.
Payment availability may depend on your country, currency, device, and the payment services currently supported by our checkout provider.
IS MY PAYMENT INFORMATION SECURE?
Payments are processed through Shopify and/or independent payment service providers using their applicable security systems.
OREVYNA does not ask customers to send complete payment card numbers, CVV security codes, passwords, or other sensitive payment credentials through ordinary email.
WHY WAS MY PAYMENT DECLINED?
A payment may be declined because of:
• Incorrect payment details
• Insufficient funds
• Bank security checks
• Payment-provider restrictions
• International transaction restrictions
• Fraud-prevention measures
Please verify your payment information or contact your payment provider.
6. PRIVACY
HOW DOES OREVYNA USE MY PERSONAL INFORMATION?
OREVYNA may process personal information for purposes including:
• Website operation
• Order processing
• Payment administration
• Shipping
• Returns and refunds
• Customer service
• Security
• Fraud prevention
• Analytics
• Marketing activities where applicable
Please review our Privacy Policy for complete information.
DOES OREVYNA USE COOKIES?
Our website and service providers may use cookies and similar technologies for website functionality, shopping cart operation, checkout, security, analytics, and other purposes.
Where required by applicable law, available privacy controls may allow you to manage applicable non-essential technologies.
Please review our Privacy Policy and Privacy Choices pages.
HOW CAN I EXERCISE MY PRIVACY RIGHTS?
Depending on your location, applicable law may provide rights concerning:
• Access
• Correction
• Deletion
• Portability
• Marketing
• Targeted advertising
• Other privacy matters
Contact:
support@orevyna.com
Subject:
Privacy Request
7. CUSTOMER SUPPORT
HOW DO I CONTACT OREVYNA?
For questions relating to products, sizing, orders, shipping, tracking, returns, refunds, payments, privacy, or customer service:
Email: support@orevyna.com
Phone: +86 17307173920
When contacting us about an existing order, please include your order number whenever possible.
WHAT INFORMATION SHOULD I INCLUDE WHEN CONTACTING CUSTOMER SUPPORT?
For an existing order, please provide:
• Your full name
• Your order number
• The email address used when placing the order
• A clear description of your question or issue
For damaged, defective, incomplete, or incorrect products, include clear photographs where reasonably necessary.
IS THE COMPANY BUSINESS ADDRESS ALSO THE RETURN ADDRESS?
Not necessarily.
The address listed below is our company business information.
Do not send merchandise returns to this address unless our customer support team specifically instructs you to do so.
Approved returns should be sent only according to the instructions provided by our customer support team.
COMPANY INFORMATION
Company: Shenzhen Xinkaida Network Technology Co., Ltd.
Email: support@orevyna.com
Phone: +86 17307173920
Address: Room 708, Building U4, Junxiang U8 Intelligent Manufacturing Industrial Park, Guxing Community, Xixiang Subdistrict, Bao'an District, Shenzhen, China